You receive a faulty or defective product.

You receive a product that is different from what you ordered.

The products must be returned in the original condition they were received in along with the original invoice.

Products must be in their original form and packaging.

Brand packaging should be intact.

Replacement of a product will be subject to availability of the product on the website at that time.

To raise a refund / return claim, please send an email to kumarimall2021@gmail.com. Your email must contain the name of the product, the order ID, invoice number, along with a detailed description of the nature of the claim.

This must be done within 3 days of receipt of the product. The product should be returned within 3 days.

Once we receive your item, we will inspect it and notify you regarding the receipt of the returned item through the email address provided by you at the time of booking the order.

After inspection of the item, we will notify you about the status of your refund.

If you paid by Net Banking / Credit Card / Debit Card, we will initiate a refund request to our Payment Gateway Partners within five working days of approval of your return.

Once the request has been processed, the amount will be transferred back to your account/card account within 14 working days or as per the timelines of the Payment Gateway / Bank.

If you paid by Cash on Delivery (COD), we will courier the refund cheque to you within three working days of approval of your return.

The cheque will be prepared in favour of the “Billing Name” used while placing the order and will be sent to the “Billing Address” provided during the order.

The refund amount will be credited to your original payment method within 3 business days.